What this is
Lounge Frog and Cruise Frog are independently run travel services. Lounge Frog helps you find airport lounges and compare flights; Cruise Frog helps you explore cruise lines, ships, and cruise news. This privacy policy covers Lounge Frog at loungefrog.com, Cruise Frog at crusiefrog.com (also available at cruise-frog-web.onrender.com), and the Lounge Frog iPhone app. The same policy applies on either website. Both services share one account system, database, and operator. It explains what we collect, why, and what you can do about it.
One account for both services
Sign in with the same Google account or Apple Account on either site to use your shared profile and wallet. Your Cruise Frog passport belongs to that account too. Changing your account or deleting it affects both services. Each website keeps its own browser session, so you may need to sign in on each site separately.
Google and Apple may show the name Lounge Frog or Lounge Frog Web during sign-in for either site. These are our shared sign-in services. Apple's Hide My Email can create a separate account from a Google sign-in that uses your real email; use the same provider account on both sites to keep your data together.
What we collect
You can browse lounges, airports, airlines, cruise lines, ships, and news on either website, or in the Lounge Frog iPhone app, without an account. Our servers and hosting providers process requests, including IP addresses, device/browser information, and access logs, even without an account. We also collect the following when you use these features:
- Account info. If you sign in with Apple, we receive an identifier for your Apple account, your email address, and — the first time only, if you choose to share it — your name. When Apple token revocation is configured, we exchange your authorization code with Apple and encrypt the refresh token on our servers so we can revoke that authorization when you delete your account. If you use Apple's Hide My Email, we only ever see the private relay address Apple gives us. If you sign in with Google, we receive your name, email address, and profile picture. We use this to run your account and never to market to you.
- Travel preferences. Your home airport, and the credit cards, lounge programs, and airline loyalty tiers you tell us you hold. Membership numbers you enter are encrypted at rest.
- Things you post. Reviews, ratings, comments, lounge check-ins, travel visits, and votes on Lounge Frog and Cruise Frog. We also store the ships in your Cruise Frog cruise passport, with the year you sailed if you give it. The passport and wallet are private to your account. We also store account-based blocks to enforce your choices across devices. The name and text of a review, comment, or check-in are shown publicly after moderation approval, along with your public profile name. The website may also show your profile picture; the iPhone app uses initials instead of profile pictures. Check-ins made while signed in are linked to your account.
- Reports. If you report incorrect information or someone else's post, we keep what you wrote so we can review it, linked to your account if you were signed in.
- Referrals and games. If you share a referral link on the website, we count clicks and sign-ups through it. If you play a game while signed in, on the website or in the app, we keep your scores for the leaderboard.
We do not request GPS location, contacts, your photo library, health data, or payment card details. Your home airport and check-ins reveal travel information you choose to provide. Google sign-in supplies a profile photo URL.
What's stored on your device
- In the iPhone app, your sign-in session is kept in the iOS Keychain, and the account block list is stored on our servers and applied when you are signed in. Older versions may also keep a separate device-only block list.
- On each website, your sign-in session and a few display choices (like your theme) are kept in your browser's local storage. Your browser keeps a separate sign-in session for each website; use the same Google account or Apple Account on both to access the same account data. If you arrive on Lounge Frog through someone's referral link, a first-party cookie remembers that for up to 30 days so they get credit if you sign up.
Analytics
The Lounge Frog and Cruise Frog websites use Google Analytics to count page views and see which pages are useful. Google Analytics sets its own cookies and receives standard browser information, such as your IP address and device type; see how Google uses this data. When you are signed in, we also send Google Analytics your account's internal ID (never your name or email), so it can count you as one visitor across both websites and your devices. The Lounge Frog iPhone app does not include Google Analytics or advertising SDKs. It includes the Google Sign-In SDK for authentication. Google says this SDK may collect a user identifier to record consented OAuth grants and an IP address to estimate general location for fraud prevention. The bundled SDK privacy manifest also declares name, email address, phone number, coarse location, user and device identifiers, other usage data, and other data types, with app functionality and analytics purposes depending on the category. These vendor declarations describe the SDK; they do not mean Lounge Frog asks you to provide a phone number. See Google's Sign-In data disclosure guide. The app does not use this SDK for cross-app advertising tracking.
What we don't do
- We don't sell or rent your data to anyone.
- We don't run ads or ad-tracking scripts.
- We don't track you across other companies' apps or websites, and we don't share your data with data brokers. The iPhone app contains no cross-app advertising tracking.
Who we share it with
We only share data with the services that make Lounge Frog and Cruise Frog work:
- Apple or Google, to sign you in, depending on which you choose.
- Render runs our servers and database. Cloudflare R2 serves hosted catalog images on both websites; external image hosts also receive requests when their images are displayed there. The current iPhone app does not load lounge or article photographs or remote profile pictures. Apple and Google process sign-in requests.
- Google Analytics, on the Lounge Frog website only, as described above.
We may also disclose information if the law requires it. We don't share your account data with anyone else.
Deleting your account and your choices
You can update or remove memberships from your wallet at any time: on Lounge Frog, on Cruise Frog, or in the Lounge Frog iPhone app. Memberships and your home airport are shared between these services. To change your home airport, use your Lounge Frog wallet or the Lounge Frog iPhone app.
To delete your account in the iPhone app, go to Wallet → Delete Account. On either website, use Wallet → Account safety → Delete account. Deleting your shared account applies to both Lounge Frog and Cruise Frog, and the Lounge Frog iPhone app. It permanently removes your profile, memberships, reviews, comments, votes, notifications, and game scores, account-linked check-ins, cruise passport, blocks, and reports. When we hold an Apple refresh token, that authorization is revoked before deletion is confirmed. If revocation fails, deletion returns an error and you can retry; the account remains until deletion succeeds. Historical anonymous check-ins cannot be reliably linked to an account; contact us to identify and remove yours.
To ask what we hold about you, or to have it corrected, email us. We retain account data until deletion. Hosting logs and backups may persist under the hosting provider's retention settings; account deletion removes data from the active database. Reports and posts submitted without an account remain until removed during moderation.
Children
Lounge Frog and Cruise Frog aren't directed at children under 13, and we don't knowingly collect information from them. If you think a child has given us information, email us and we'll delete it.
Changes to this policy
If this policy changes in a way that matters, we'll update the date at the top of this page.
Contact
Questions about privacy? founder@loungefrog.com